Last Updated: 14/03/25

Novapath Logistics respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Data

When you interact with us, we may collect personal data, including but not limited to:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through third-party providers)

B. Technical & Usage Data

We may automatically collect certain information when you visit our website, including:

• IP address

• Browser type and version

• Device information

• Cookies and tracking technologies

2. How We Use Your Information

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We process your personal data under the UK GDPR’s lawful bases, such as:

• Contractual necessity: To process orders, provide services, and fulfill our contract with you.

• Legitimate interest: To improve our website, protect our business, and prevent fraud.

• Legal obligation: To comply with legal or regulatory requirements.

• Consent: For marketing communications (you can opt out at any time).

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3. Your Rights Under UK GDPR

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Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access – You can request a copy of the personal data we hold about you.

• Right to Rectification – You can ask us to correct inaccurate or incomplete data.

• Right to Erasure – You can request deletion of your personal data under certain conditions.

• Right to Restrict Processing – You can ask us to limit how we process your data.

• Right to Data Portability – You can request to receive your data in a structured format.

• Right to Object – You can object to our processing of your data, including marketing communications.

• Rights related to Automated Decision Making & Profiling – You can request human intervention if decisions about you are made automatically.

To exercise your rights, contact us at [Your Contact Email]. We will respond within one month as required by law.

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4. Data Security

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We take data security seriously and implement measures such as:

• SSL encryption for secure transactions.

• Restricted access to personal data.

• Secure storage and processing practices.

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5. Data Retention

We retain personal data only as long as necessary to fulfill legal and business obligations. If you request deletion, we will securely erase your data unless retention is legally required.

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6. Third-Party Sharing

We do not sell personal data. However, we may share your information with trusted third-party service providers for:

• Payment processing

• Delivery services

• IT support

• Website analytics

All third parties must comply with UK GDPR regulations and protect your data.

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7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings.

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8. Marketing & Communications

If you consent to receive marketing communications, you can opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.

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9. Complaints & Regulatory Information

If you believe we have not handled your data correctly, you can contact the UK’s data protection authority:

Information Commissioner’s Office (ICO)
📍 Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
📧 Website: www.ico.org.uk
📞 Phone: 0303 123 1113

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10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.